Return & Refund Policy – marketiqinfo.com
At marketiqinfo.com, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to make it right. Please review our return and refund policy below:
1. Returns
You may request a return for eligible digital products within 30 days of purchase, provided the following conditions are met:
Eligibility: Only non-activated, unused digital licenses or products that haven’t been accessed are eligible. Customized services (such as tailored strategies or design work) are non-returnable unless proven defective.
How to Request a Return: Contact our support team within 30 days of your order. We’ll provide return instructions and a return authorization reference.
Return Conditions: Because digital items are often delivered instantly, returns are only granted if the tools or content haven’t been accessed or used.
2. Refunds
Once your return request is received and approved, we’ll update you on the status of your refund:
Approved Refunds: Issued to your original payment method within 7–10 business days. Please note that bank processing times may vary.
Partial Refunds: In some cases, partial refunds may be provided — for example, if a product was partially used or if the request was made outside the 30-day return window.
Non-Refundable Items: Accessed digital products, custom services, final-sale bundles, and gift cards are non-refundable unless the product is defective.
3. Exchanges
Need a different version of a product or plan to switch to a different license? Just follow the return process. Once the original product is confirmed as unused, we’ll issue the exchange or provide a suitable alternative based on availability.
4. Faulty or Inaccessible Products
If your product is not working as intended or is inaccessible, please notify us within 7 days of purchase. We’ll promptly issue a replacement or full refund — no additional cost.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Digital products that have been downloaded or activated
Custom-built services or consulting solutions
Discounted or clearance items
Gift cards
6. Contact Us
For any questions or assistance regarding your return or refund:
📧 Email us at: [email protected]
We’re here to help you get the most from your experience with marketiqinfo.com.
